Terms & Conditions

The statute of the ANCESTORE - Ancient Spirit in the Modern World online shop

Determining, among others, the rules of concluding sales contracts through the shop, containing the most important information about the Seller, the shop and the Consumer's rights.

TABLE OF CONTENTS

§1 Definitions

§2 Contact with the Seller

§3 Technical requirements

§4 Shopping

§5 Payments

§6 Order fulfillment

§7 Right of withdrawal

§8 The right of withdrawal exceptions

§9 Complaints

§10 Personal data

§11 Objections

Apendix 1: Model of withdrawal form

§1 DEFINITIONS

Working days - days from Monday to Friday with the exception of public holidays.

Account - a free of charge function of the Store (service provided electronically), regulated by separate regulations, thanks to which the Buyer may open an individual Account in the Store.

Consumer - Consumer within the meaning of the Civil Code.

Buyer - any entity buying in the Shop.

Regulations - these regulations.

Shop - ANCESTORE Internet shop - Ancient Spirit in the Modern World run by the Seller at https://ancestore.eu.

Seller - PIOTR ŁUKASZ MARTUŚ, an entrepreneur running a business under the name NUEMO Piotr Martuś, entered into the Central Register and Information on Economic Activity kept by the minister in charge of economy and keeping the Central Register and Information on Economic Activity, NIP 6762548260 , REGON No. 380026249, Jana Sobieskiego 24/8, 31-136 Kraków.

§2 CONTACT WITH THE SELLER

Postal address: ul. Jana Sobieskiego 24/8, 31-136 Kraków

E-mail address: biuro@nuemo.pl

Telephone: 666855333

§3 TECHNICAL REQUIREMENTS

For the proper functioning of the Shop there are necessary:

Device with the Internet access

Web browser that supports JavaScript and cookies.

In order to place an order in the Store, in addition to the requirements specified in paragraph 1, it is necessary to have an active e-mail account.

§4 SHOPPING

Prices of goods visible in the Store are the total prices for the goods, including VAT.

The Seller points out that the total price of the order consists of the price of the goods indicated in the Store and, if applicable, the cost of goods delivery.

Selected goods should be added to the shopping cart in the Store.

Next, the Buyer chooses from those available in the Store: the method of goods delivery and the method of payment for the order, and provides the data necessary for the order execution.

An order is placed at the moment of confirming its content and acceptance of the Regulations by the Buyer.

Placing an order is the same as concluding a sales contract between the Buyer and the Seller.

The Seller shall provide the Consumer with a confirmation of the contract of sale conclusion on a durable medium at the latest upon delivery of the goods.

The Buyer may register in the Store, i.e. open an Account or make purchase without registration by providing their details with each possible order.


§5 PAYMENTS

There are different methods of payment, depending on the Buyer's choice:

Ordinary transfer to the Seller's bank account.

Using a payment card:

  • Visa
  • Visa Electron
  • MasterCard
  • MasterCard Electronic
  • Maestro

Through a payment platform:

  • dotpay

Cash on delivery, i.e. by card or cash at the time of delivery of the goods to the Buyer.

With a card or cash at the moment of personal collecting of goods.

If the Buyer chooses to pay in advance, the order must be paid within 1 working day from placing the order.

Seller informs that in the case of some payment methods, due to their specificity, the payment of the order with this method is possible only immediately after placing an order.

By making purchase in the Shop, the Buyer accepts the use of electronic invoices issued by the Seller. The buyer has the right to withdraw his acceptance.

§6 ORDER FULFILMENT

The Seller shall be obliged to deliver goods without defects.

The order completion date is indicated in the Store.

If the Buyer has chosen to pay in advance for the order, the Seller will proceed with the execution of the order after its payment.

If the Buyer has purchased goods with different delivery dates within one order, the order will be delivered on the date applicable to the goods with the longest delivery date.

Countries where the delivery is made:

The Republic of Poland

universe

Goods purchased in the Store are delivered depending on the method of delivery chosen by the Buyer:

  • Through a courier company
  • Through the Polish Post Office
  • Through InPost parcel machines

By electronic means - in the case of digital content

The Buyer can collect the goods personally at the company's headquarters during the opening hours.

If the Buyer chooses personal collection, the goods will be ready to be collected within the indicated date of order completion, and if the Seller has indicated the date of dispatch of the goods - within this date.

§7 THE RIGHT OF WITHDRAWAL

The consumer has the right to withdraw from the contract concluded with the Seller through the Store, subject to § 8 of the Terms and Conditions, within 14 days without giving any reason.

The period for withdrawal from the contract expires after 14 days from the day:

In which the Consumer acquires possession of the goods or in which a third party other than the carrier and indicated by the Consumer acquires possession of the goods.

In which the Consumer acquires possession of the last thing or in which a third party other than the carrier and indicated by the Consumer acquires possession of the last thing in the case of a contract requiring the transfer of ownership of several things which are delivered separately.

Conclusion of a contract - in the case of a contract for the supply of digital content.

In order for the Consumer to use his right to withdraw from the contract, he must inform the Seller, using the data provided in § 2 of the Regulations, of his decision to withdraw from the contract by way of an unequivocal statement (for example, a letter sent by mail or information sent by e-mail).

The Consumer may use the model withdrawal form at the end of the Regulations, but it is not obligatory.

In order to comply with the withdrawal period, it is sufficient for the Consumer to send information about his right of withdrawal before the expiry of the withdrawal period.

 

THE CONSEQUENCES OF WITHDRAWAL FROM THE CONTRACT

In case of withdrawal from the concluded contract, the Seller returns to the Consumer all payments received from him, including the costs of delivery of goods (with the exception of additional costs resulting from the chosen by the Consumer method of delivery other than the cheapest ordinary way of delivery offered by the Seller), immediately, and in any case not later than 14 days from the day on which the Seller was informed of the Consumer's decision to use the right to withdraw from the contract.

The reimbursement shall be made by the Seller using the same means of payment as the Consumer used in the original transaction, unless the Consumer agrees otherwise, in any event the Consumer shall not incur any fees in connection with this reimbursement.

The Seller may withhold the return of payment until the goods have been received or proof of return has been provided, whichever is the earlier.

The Seller asks you to return the goods to the address: Jana Sobieskiego 24/8, 31-136 Kraków immediately, and in any case not later than 14 days from the date on which the Consumer informed the Seller about the withdrawal from the sales contract. The deadline is met if the Consumer sends back the goods before the expiry of the deadline of 14 days.

The Consumer bears the direct cost of returning the goods.

The Consumer shall only be liable for any diminished value of the goods resulting from their use other than what is necessary to establish the characteristics and functioning of the goods.

If, by its character, the goods cannot be returned by regular mail, the Consumer will also have to bear the direct cost of returning the goods. The Consumer shall be informed about the estimated amount of these costs by the Seller in the description of goods in the Store or when placing an order.

In case of the need to return funds for a transaction made by a payment card, the Seller shall return the funds to the bank account assigned to this payment card.

§8 EXCEPTIONS TO THE RIGHT OF WITHDRAWAL

The right to withdraw from a distance contract shall not apply to the Consumer in respect of the contract:

In which the object of the perfomance is a non-prefabricated item, produced with the Consumer's specifications or intended to satisfy his or her personalised needs.

In which the object of the perfomance is an item that breaks down quickly or has a short shelf life.

In which the goods are delivered in sealed packaging, which cannot be returned after opening for health reasons or for hygienic reasons if the packaging has been opened after delivery.

In which the object of the performance are things which, by their nature, are inseparably combined with other things after delivery.

In which the object of the performance are sound or visual recordings or computer programmes delivered in a sealed package, if the package has been opened after delivery.

For the delivery of newspapers, periodicals or magazines, except in the case of a subscription agreement.

Where the price or remuneration depends on fluctuations in the financial market over which the trader has no control and which may occur before the expiry of the withdrawal period.

For the supply of digital content which is not recorded on a tangible medium, if the performance began with the express consent of the Consumer before the expiry of the withdrawal period and after the entrepreneur has informed him of the loss of the right to withdraw from the contract.

The right to withdraw from a distance contract shall not apply to an entity other than the Consumer.

§9 COMPLAINTS

In the event of a defect in goods, the Buyer has the right to complain about the defective goods on the basis of a warranty or guarantee regulated in the Civil Code, provided that the guarantee has been granted.

Using the warranty, the Buyer may, on the terms and within the time limits specified in the Civil Code:

Submit a statement of reduction in price

In the case of a material defect - make a statement on withdrawal from the contract

Demand replacement of the item with a defect-free one

Request that the defect be rectified

The Seller asks for lodging a warranty claim to the postal or electronic address indicated in § 2 of the Regulations.

If it turns out that in order to consider the complaint it is necessary to deliver the claimed goods to the Seller, the Buyer is obliged to deliver the goods, in the case of the Consumer at the Seller's expense, to the address: ul. Jana Sobieskiego 24/8, 31-136 Kraków.

If a warranty has been granted for the goods, information about it, as well as about its conditions, is available in the product description in the Store.

Complaints concerning the operation of the Store should be sent to the e-mail address indicated in § 2 of the Terms and Conditions.

Consideration of the complaint by the Seller will take place within 14 days.

OUT-OF-COURT COMPLAINT HANDLING AND REDRESS PROCEDURES

In the event that the complaint procedure does not bring the result expected by the Consumer, the Consumer may, among others, take advantage of the following

Mediation conducted by the competent Provincial Inspectorate of Trade Inspection , to which a request for mediation should be submitted. As a rule, the procedure is free of charge. A list of inspectorates can be found here: https://www.uokik.gov.pl/wazne_addresses.php#faq595.

Assistance of the competent local and permanent Consumer arbitration court operating at the Provincial Inspectorate of Trade Inspection, to which an application for consideration of the case before the arbitration court should be submitted. As a rule, the procedure is free of charge. The list of courts is available at the following address: https://www.uokik.gov.pl/wazne_addresses.php#faq596.

Free Municipal or District Consumer Ombudsman.

The ODR Internet platform available at the following address: http://ec.europa.eu/consumers/odr/.

§10 PERSONAL DATA

The administrator of personal data provided by the Buyer during the use of the Store is the Seller.

Buyer's personal data shall be processed on the basis of the contract and for the purpose of its implementation, in accordance with the principles set out in the General Regulation of the European Parliament and of the Council (EU) on data protection (RODO). Detailed information concerning the processing of data by the Seller can be found in the privacy policy published in the Store.


§11 OBJECTIONS

It is forbidden for the Buyer to deliver illegal content.

Each order placed in the Store constitutes a separate sales agreement and requires a separate acceptance of the regulations. The contract is concluded on time and in order to complete the order.

Contracts concluded on the basis of these regulations are concluded in Polish.

In the event of a possible dispute with a Buyer who is not a Consumer, the competent court shall be the court having jurisdiction over the Seller's registered office.

None of the provisions of these Regulations excludes or in no way limits the Consumer's rights under the provisions of law.

The provisions relating to goods shall apply mutatis mutandis to digital content, unless the Rules specify these matters separately.

Apendix 1 to the Rules of Procedure

 

The following is a model withdrawal form, which the Consumer can but does not have to use:

 

MODEL WITHDRAWAL FORM

(this form must be completed and returned only if you wish to withdraw from the contract)

NUEMO Piotr Martuś

Jana Sobieskiego Street 24/8, 31-136 Kraków e-mail address: biuro@nuemo.pl

- I/We(*) ............................................................................................ hereby inform about my/our withdrawal from the contract of sale of the following items(*) / provision of the following service(*) / supply of digital content in the form of(*):

 

....................................................................................................................................................................................................................................

....................................................................................................................................................................................................................................

....................................................................................................................................................................................................................................

....................................................................................................................................................................................................................................

- Date of contract(*)/collection(*)

....................................................................................................................................................................................................................................

- Name and surname of the Consumer(s): 

....................................................................................................................................................................................................................................

- Address of the Consumer(s):

....................................................................................................................................................................................................................................

Consumer’s Signature

(only if the form is sent on paper)

 

 

Date .............................................................................

(*) Delete as appropriate.

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