(+48) 797205292, EMAIL: SHOP@ANCESTORE.EU

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(+48) 797205292, EMAIL: ANCESTORE@SHOP.PL

Consumer Information


*a natural person performing a legal transaction with an entrepreneur which is not directly related to its business or professional activity



PIOTR ŁUKASZ MARTUŚ, entrepreneur running a business under the name NUEMO Piotr Martuś, entered in the Central Register and Information on Economic Activity (Centralna Ewidencja i Informacja o Działalności Gospodarczej) NIP 6762548260 , REGON number 380026249, ul. Jana Sobieskiego 24/8, 31-136 Kraków .


Postal address: ul. Jana Sobieskiego 24/8, 31-136 Kraków

E-mail address: biuro@nuemo.pl

Telephone: 797205292

The contract of sale is concluded in Polish, for the time and in order to accomplish the sale.


Unless the contract provides otherwise, the Seller shall deliver the goods to the Buyer immediately after the conclusion of the contract of sale.



The Seller shall be obliged to deliver goods without defects - unless the Seller informed the Consumer about defects of the goods before concluding the contract of sale.


In case of a defect in goods, the buyer has the right to complain about the defective goods on the basis of the warranty regulated by the Civil Code Act.


Using the warranty, the Buyer may, on the terms and within the time limits specified in the Civil Code:


Submit a statement of reduction in price

In the case of a material defect - make a statement on withdrawal from the contract

Demand replacement of the item with a defect-free one

Request that the defect is rectified

The Seller asks for complaints based on warranty by e-mail, in writing or personally in the Store.


In order to consider a complaint made under the warranty, the Consumer is obliged, if necessary, in the case of the Consumer at the expense of the Seller, to deliver the defective goods to the address of the Store.


The Seller recommends that the complaint should include the following information: Buyer's identification data, a concise description of the defect, the moment when the defect was found and the Buyer's complaint request.


Any recommendation of the Seller contained in this document shall only be a non-binding guide for the Consumer, which the Consumer may, but does not have to, use. If the Consumer does not use the Seller's recommendations it does not affect the Consumer rights , and in particular does not affect the rights related to warranty.


The seller will respond to the complaint within 14 days.



If the complaint procedure does not bring the expected result, the Consumer may use, among other things, the following services

as a rule, free of charge mediation conducted by the competent Provincial Inspectorate of Trade Inspection, to which a request for mediation should be submitted. The list of Inspectorates is available at the following address: https://www.uokik.gov.pl/wazne_addresses.php#faq595,

as a rule, free of charge assistance of the competent local and permanent consumer arbitration court operating at the Provincial Inspectorate of Trade Inspection, to which an application for consideration of the case before the arbitration court should be submitted.

The list of courts is available at the following address: https://www.uokik.gov.pl/wazne_addresses.php#faq595

free assistance from the Municipal or District Consumer Ombudsman,

The ODR Internet platform available at the following address: http://ec.europa.eu/consumers/odr/.



If it is necessary to provide personal data in order to conclude a contract, we would like to inform you that their administrator will be the Seller, and the processing will take place in accordance with the rules indicated below:


Purpose of processing:


Depending on what you choose, it may be:


Conclusion of a sales contract

Direct marketing, other than newsletter

Sending a newsletter

Basis for processing:


A sales contract or any action taken at your request to conclude it (art. 6 para. 1 lit. b RODO)

Our legal obligation, e.g. related to accounting (art. 6 para. 1 lit. c RODO)

Your consent in the shop ((art. 6 para. 1 lit. a RODO)

Service contract or action taken at your request to conclude it (art. 6 para. 1 lit. b RODO)

Our legitimate interest in the processing of data for the purpose of establishing, asserting or defending possible claims (art. 6 para. 1 lit. f RODO)

Our legitimate interest in direct marketing (art. 6 para. 1 lit. f RODO

Entry of data:


voluntary, but in some cases it may be necessary to conclude an agreement

Consequence of failure to provide data:


no possibility of making purchase in the Store

lack of possibility to receive information about promotions or special offers offered in the Store

Possibility of consent withdrawal:


at any time

The processing of data until you withdraw your consent is legal.



Your data will be processed by the Seller only for the period in which it has a legal basis, i.e. until the moment in which it is processed:

they no longer have a legal obligation to process your data, or

the possibility of asserting claims related to the agreement concluded by the Store by the parties will cease to exist

you will withdraw your consent to the processing of data if it was the basis for such processing

your objection to the processing of your personal data will be accepted - if the basis for the processing of your data was a legitimate interest of the controller or if the data were processed for the purpose of direct marketing, including profiling.

- whichever is applicable and what occurs later.



In addition, you have the right to demand:


access to your personal data,

their rectification,


restrictions on processing,

request the transfer of data to another controller,

And also:


object to the processing of your data at any time:

for reasons related to your specific situation - in relation to the processing of personal data concerning you, based on Article 6 para.1 lit.f of the RODO (i.e. on legitimate interests pursued by the controller), including profiling on the basis of these provisions,

where personal data are processed for the purposes of direct marketing, including profiling, as the processing is related to such direct marketing.

Contact your Seller if you want to use your rights.


If you believe that your data is being processed unlawfully, you can complain to the supervisory authority.



We use the services of external entities to which your data may be transferred. Below is a list of possible recipients of your data:


provider of software needed to run an online shop

payment provider

the entity providing the mailing system

the entity providing marketing services

a provider of statistical services

the relevant public authorities to the extent that the controller is obliged to make the data available to them

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